
Home Support Technical Documentation

AccuCard Technical Support

00000 - Problem Running CardScan v.7.0.3 and AccuCard for Outlook on the same computer system

Problem Running CardScan v.7.0.3 and AccuCard for Outlook on the same computer system

Product Class:	AccuCard for Outlook v.1.1
Operating System:	Windows 98 ME 2000 XP
Creation Date:	07/13/2005
Last Modified Date:	07/14/2005

Error Message:

AccuCard Synchronization has encountered a problem and needs to close. We are sorry for the inconvenience

The instruction at "0x02d1d985" referenced memory at "0x02dac560". The memory could not be "read" Click on OK to terminate the program

Workaround Fix:

Uninstall AccuCard for Outlook:

Uninstall AccuCard for Outlook [using Windows Add / Remove Programs]
Restart Windows

Configure CardScan to synchronize with CardScan.net:

Open CardScan / select CardScan.net Menu / choose Sign In. Click Sign Up to create a CardScan.net Account. If an account already exists, proceed to step 4.
Select the CardScan.net Menu / select Save "FileName" to net or Synchronize "FileName" to net.

Visit CardScan.net and enable AccuCard Service:

Open Internet Explorer and connect to www.cardscan.net
Sign-in to CardScan.net
Click the AccuCard link at the top of the page.
Check the box to Enable AccuCard Service and fill out the simple form below.
Click the Apply button to finish enabling the service

Synchronize CardScan with MS Outlook Contacts:

For instructions, refer to the CardScan user documentation. HINT: Open CardScan / select Help Menu / choose Contents / click Index / Keyword search "Outlook"

Notes:

If there are further questions or concerns, contact our customer service or technical support staff. This issue is likely to be resolved with a software update. The timeframe of a software update has yet to be determined.

If you need any assistance performing these steps, please call CardScan Technical Support at 1-866-900-6902 from 10 am to 6 pm Eastern Time.