CardScan support


home • support

Search our Support Knowledgebase

In the search box below type two or more words essential to the description of your question or issue. Click the Search button to start the search

Knowledgebase Categories

CardScan for CRM
CardScan.net
Error Messages
Frequently Asked Questions (FAQ)
General
Installation/Calibration
Laptop
Lead Qualifier
Palm/PDA
Printing
Scanners
Transfer / Export / Synchronization

CardScan At Your Service Outlook Plugin
Frequently Asked Questions (FAQ)
General
Installation

CardScan At Your Service Updates
Did you receive an Update email?
Create your own Card
Update your Card

Most Recent Issues

Contact Technical Support

Email technical support

For support on registered CardScan products call: 617-492-4200 x2

If you have not already registered your product, please register before calling.

Hours of Operation:
10:00am to 6:00pm EST Monday - Thursday, 10:00am to 5:30pm EST Fridays

Technical Support is closed between 12:30pm- 1:30pm EST

Have a Customer Service Question? Call us: 1.800.640.6944

For support on DYMO Products, call 203-588-2500

For support regarding ACT! by Sage, call 800-927-3989

Customer Service

• FAQ's
• Software Downloads
• Returns
• Warranty

Top Ten FAQs

1.	How do I synchronize with Microsoft Outlook?
2.	I am unable to install Drivers
3.	How Do I Create a CardScan.net Account?
4.	How do I install CardScan?
5.	How can I find my CardScan database file?
6.	I cannot select my Lotus Notes address book. What do I do?
7.	I am Unable to select ACT! 2005 database in CardScan Synchronization. What do I do?
8.	Which software does CardScan work with?
9.	What are the system requirements to run CardScan software?
10.	How do I create an Excel document?
More Frequently Asked Questions.

Video Tutorials

CardScan Version 7
Synchronization with Outlook
(19.4 MB download, 800 x 600 screen size)

Synchronize with a Windows Mobile device
(7.4 MB download, 800 x 600 screen size)

Create a CardScan.net account
(9.9 MB download, 800 x 600 screen size)

CardScan Version 6
To view the following four files, you must have Macromedia's Flash Player 7 installed.
• Setup CardScan Synchronization with Outlook
• Setup for CardScan Conduit for Palm
• Setup for Windows XP
• Manual install if scanner does not see 600 driver

Documentation Downloads

For CardScan version 8
"Read Me" document (English, French, German, Dutch , Italian and Spanish)

For CardScan Software version 7
Getting started guide (English, French, German and Spanish)

For CardScan Software version 6.0.5
Getting Started Guide (English, French, and German): Includes instructions for installing and setting up the CardScan 600cx scanner.

For CardScan Lead Qualifier
User’s Guide (English, French, German and Spanish)

More...