Frequently Asked Questions

• Who is CardScan?
• Are you Corex?

• How long will it take me to set up the product and get my cards scanned in?
• Can the product read hand written notes?
• Can it scan insurance cards/receipts/driver’s licenses?
• Does the scanner have internal memory?
• Does the scanner connect to a PDA?
• How accurate is your product?
• How does the product work? Can I see a demo?
• I have a laptop and a desktop. Can I install the software on both computers?
• How do software upgrades work? Are they free?

• Does CardScan work with Macintosh computers?
• What PC operating systems does CardScan support?
• What is the advantage of using the CardScan business card scanner over a flatbed scanner?
• What PDAs does CardScan work with?
• How do you work with a Blackberry?
• What PIMs does CardScan work with?
• How can I transfer information into my CRM/SFA system?
  (For US and Canadian customers only)

• What is the warranty policy on CardScan products?
• What recourse do I have if I have a defective scanner and I believe it is still under warranty but I cannot provide proof of purchase?

• I would like to place an order. What forms of payment does CardScan accept?
• Can I get volume discounts?

• I lost my software. Where can I get replacement?
• I am trying to install or upgrade the CardScan software and have lost my software serial number. I may have registered my serial number.
• I am trying to install or upgrade the CardScan software and have lost my software serial number. I have not registered my software.

• What action do I take if I have a scanner that I think is defective or malfunctioning?
• What kind of technical support does your company provide?