CardScan Software Developers Kit (SDK)

1. Check the Developer's Guide, this ReadMe file and other documentation to verify you are making the proper sequence of function calls and to verify that you have not stumbled across a known problem.
   
   
2. If you are getting an error from an SDK function, look up the error in the CSSDKERR.H header file or call CRTK_GetErrorMessage to translate the error code into an error message and suggested remedy. This may supply the additional information you need to identify the problem.
   
   
3. Try to reproduce the problem in the SDK demo program. If the problem appears to be caused by a particular card, scan the card into the SDK Demo program, save the image to a file, and then send us the image along with a description of the problem via electronic mail.
   
   
4. Be prepared to provide the following information:
   
   
   • User information: Your name, company name (if applicable), phone number, e-mail address, and your CardScan SDK serial number (choose About from the Help menu in the SDK Demo to find your serial number).
     
     
   • System Information: The version of the CardScan SDK you are using, the version of the development tools you are using, the operating system you are using, and the types of peripheral devices (e.g. scanners, printers, etc.) attached to your computer.
     
     
   • Situation Information: The exact wording of any messages that appeared, a synopsis of what you were doing when the problem occurred, and a description of how you tried to solve the problem.
     Our main technical support group can reached at:
     
     
     • phone: 617.492.4200
       (Mon – Thu 10AM to 6PM EST, Fri 10AM to 5:30PM)
       
       
     • fax: 617.492.6659
       
       
     • email: support@cardscan.com
       
       
     • web: http://www.cardscan.com